Does your business have any “no-see-ums” that bite your customers? It can be things you feel are little like not accepting American Express credit cards because their fees are higher than Discover card. It could be little irritants like not being able to make a reservation online or packaging that requires your customers to repackage your product before distribution. It could be requiring customers to complete incoming inspection of quality or you will not honor returns as they may have been freight damaged. It could be a number of small quality problems and your technical service line is always busy because you have not staffed it properly. “No-see-ums” are inside out processes that only serve you and actually cause your clients pain.
Watching the current 2009 Health Care Reform Initiative has valuable lessons for all leaders throughout the world if we take time to pay attention. I think it was Einstein who said “the definition of insanity is doing the same thing over and over again and expecting different results”. The current 2009 Health Care Reform Initiative has strong emotional attachments regardless of which side of the debate you reside.
It is often the life lessons with emotional attachments we remember most.
The goal of my last series of blog posts was to share business lessons leaders can learn from watching and living the 2009 Health Care Reform Initiative. I tried to focus on the business principles and not take a partisan view. If you have read any of my posts you will not be surprised to learn I am a Christian, American, and Republican….in that order. I am proud to be an American and I admit we can always improve as a nation, however having traveled the world I can say first hand how blessed I feel to live in the United States.
As for our President, I follow what our Lord taught us in the Bible and I pray for him. I pray the Lord gives him and all our leaders wisdom, discernment, and the courage to act upon what the Lord instructs him to do.( and not those of this world) I have received a number of emails since launching this blog thread. A number of those felt I was “bashing” our President, and if my word choice made you feel that way I apologize.
As a man, I have no problem with President Obama and if asked I would welcome the opportunity to be a part of the solution.
As our leader I must follow him, support him. If he loses, I lose…we all lose.
What I challenge is the process of this initiative.
My intension was to ;
“focus on the problem and not the person”
There are a number of lessons we can glean from watching life lessons before us.
I am sure there are many more lessons if thought leaders wish to add content:
the impact of social media on the 2009 Health Care reform Initiative
Lessons in leadership when a launch goes bad
The cost(s) of change
The psychology of change
When tempers flair seek first to understand and find common ground
…and I am sure there are many more
12 Lessons All Leaders Can Learn About Launching New Products and Services …From the 2009 Health Care Reform?
What other lessons have you learned, or are learning as we watch the 2009 Health Care Reform Imitative?
Is your organization making some of the same mistakes? Why?
Are you about to Launch a New Product or Service and you adjusted your plan based on the above 10 posts? If so which posts and how?
How can we unite as Americans and stop Blame Storming?
Do you feel I was wrong to use this real life emotionally charged lesson to blog about? Why, Why not?